PROCEDURES

Management Department

Our management is making the best use of our facilities by putting competent drivers and technicians , with good professional abilities at the company’s disposal. This way, we can maximize customer satisfaction. They do not only ensure excellent transportation services, but they also develop and maintain cost efficient transportation.

Dispatch Department

Freestate dispatchers use state of the art methods to respond to our customer’s calls. Each call meets with a prompt response and all statistics are carefully registered. The patient’s needs are well determined and the required transportation is immediately arranged. The process is automated by our proprietary software and subsequent calls are ensured accurately.

Business Solutions Department

The key to caring for our patients with greater success begins with accurate collection and quick analysis of information for each of our clients. This helps to establish his/her immediate needs so as to arrange appropriate transportation at optimized costs. Our highly trained technology department identifies and delivers business information and system solutions to both meet these needs and ensure efficiency.

Quality Management Department

Our mission is Passionate Commitment to Client Satisfaction. This is only possible through high quality services. Our transportation services are well resourced to make this goal a reality for the community that we serve. We have set such high standards for quality deliverance in order to ensure a continuous and satisfactory relationship with our customers because this is our top priority. In addition, we have processes to address and resolve issues pertinent to the total satisfaction of all those using our services so we can optimize the understanding and reliance of all parties. Freestate’s quality management department responds with promptness to any complaint. Problems are remedied as quickly as possible and given the utmost attention so that we may forestall reoccurrences.

Client Services Department

This department maintains the desired close link between Freestate’s clients and its departments and services. This enables our clients to reach out directly to our resources and answers to their worries as well as transportation benefits. Their collaboration with all the other departments ensures that we meet our clients’ protocols with excellent quality and service provision. Freestate’s client services representatives ensure that we meet state and federal requirements in the transportation sector. They also enlist partnerships that aid in our developmental and educational program to promote transportation benefits.

As an appropriate measure for the respect of the rights and dignity of our clients, Freestate Ambulance is committed to the privacy of some confidential health care concerning them. This is referred to as Protected Health Information (PHI). The law requires that personal health care information be protected and that our Privacy Practices be made known to them.
 

Excellent Quality Transportation
Your Satisfaction is Our Priority

(410) 609-2156 Office | www.Freestateambulance.com | (410) 609-2159 Fax